Account/Login FAQ

If you’ve lost your username, please contact your Planforge administrator. For your first time logging into Planforge, you will either:

• Receive an e-mail from your Planforge administrator that contains your username and a link to set up your password.
• Or you will directly receive both your username and password, e.g. from your team lead. If your company uses LDAP/Active Directory, then your username and password are likely the same as for your other systems.

In the top-right corner of Planforge, click your username and then Preferences. Here you can set your password, language, various display options, etc.

In the top-right corner of Planforge, click your username and then Preferences. You can select your language from the corresponding Language drop-down menu.

In the top-right corner of Planforge, click your username and then Preferences. You can change your password in the corresponding Password field.

If your company uses LDAP/Active Directory with Planforge, the password needs to be reset directly in LDAP/Active Directory. You will likely need to contact an administrator for this.

On Planforge Cloud: If you have entered a valid e-mail address in your Planforge user profile, you can click Forgot password? on the login screen to receive a password reset e-mail. Alternatively, please ask your Planforge administrator to reset your password. They can do so under System Settings > ADMINISTRATE > Users.

On Planforge Server: Please ask your Planforge administrator to reset your password. They can do so under System Settings > ADMINISTRATE > Users.